Shipping Policy

Effective Date: April 9, 2025
Website: www.joytailshop.com
Support Email: joytailshop@gmail.com
Company Address: 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom

At Joytail, we proudly offer international shipping to bring joy to pets and pet parents worldwide. Below is a breakdown of our shipping rates:

📦 Shipping Rates

Country/Region Shipping Option Rate (USD)
United States 🇺🇸 Standard Shipping $5
Fast Shipping $8
Canada 🇨🇦 Standard Shipping $20
Other Countries 🌍 Standard Shipping $40

⏱ Estimated Delivery Times

  • Standard Shipping: 7–15 business days

  • Fast Shipping (USA only): 5–10 business days

  • Please note: delivery times vary by destination, customs processing, and carrier performance.

🚚 Order Processing

  • Orders are typically processed within 1–3 business days.

  • After you place an order, it is immediately forwarded to our warehouse or supplier for preparation and dispatch.

  • Once shipped, you will receive an email with your tracking number.

📦 Customs & Duties

  • International orders may be subject to customs duties or import taxes. These charges are the responsibility of the customer.

❗ Delivery Issues

If your order is delayed, lost, or arrives damaged, please reach out to us at joytailshop@gmail.com and we’ll be happy to help.